How long will it take for my order to ship?

Even during the busy season, most orders will ship within one business day of arriving at the lab and are delivered to you with FREE overnight shipping. While same-day shipping is our goal, we cannot guarantee it unless you request our rush option.

What is the daily cutoff for order entry?

The cutoff for order entry on a given day for Sports & Events orders is 2:00 p.m. (Central).

I don’t see a template for one of the sports I offer. What do I do?

We offer generic templates without any sports graphics and also completely blank products for those customers wanting to design their own. Generic templates without a reference to a specific sport can be found within each template category under the General sport field. Completely blank products can be found in the General Templates category listed under the Blank sport field.

I see a design you offer that I like but would like to customize it to fit my customer's needs. Is that possible?

Yes, there is a onetime set up fee of $20. We will require an unflattened PSD to create the masks in our system. Please contact Customer Service if you wish to set up a custom template.

What is the difference between Individual Packaging and Individual Packaging with Trinkets?

When Individual Packaging is selected we will package most Print sizes while trinket items such as Buttons, Magnets and Trader Cards will be returned with the order packaged separately. Selecting Individual Packaging with Trinkets requests we package the trinket items with the Prints in the same envelope. However, in both cases, there are products that will never arrive packaged. Larger Print sizes such as our 10x13, 5x15, 10x20, 16x20 and 10x30 will be returned either packaged flat and taped to cardboard or in a tube. Also, Statuettes, Stand Ups, Stand Up Dry Eraser Boards, Plaques, Modern Plaques, Water Bottles, Metal Display Prints, Mugs, Metal Water Bottles, Tumblers, Memory Mate Mounts and Large Wall Clings will all be returned with the order packaged separately.

What is the Direct to Home Shipping Service?

The Direct to Home Shipping Service is available on Sports & Events orders placed through RS+ Sports & Events. With Direct to Home Shipping, you can send orders straight to a client’s home, eliminating the need to either personally deliver or mail out late orders to customers when they call after the orders have been delivered. The service also eliminates the need for additional equipment and staffing at your studio, as well as the need to deal with a shipping service.

The service costs $5.95 per subject, unless a large item is ordered on a sequence, in which case the price of the Direct to Home Shipping Service for that particular sequence is $12.00. Products considered large items are listed below. The $5.95/$12.00 price includes the cost of shipping and free individual packaging with trinket service. The minimum order is $20.00 per entire order.

Large Items:

• Prints sized 5x15, 10x13, 10x20, 10x30, and 16x20
• 8x10 Metal Display Prints
• Acrylic Blocks
• Hinged Memory Mates
• Metal Water Bottles
• Modern Plaques
• Mugs
• Plaques (all sizes)
• Stand Ups
• Stand Up Dry Eraser Boards
• Statuettes (all sizes)
• Tumblers
• Wall Clings (all sizes)
• Water Bottles

To enable this option, check the “Mail prints directly to your customers” checkbox located in the Packaging Options section of RS+ Sports & Events. The software will then require an address for each of the subjects entered. You are responsible for making sure you enter the correct address.

• These orders are sent out via UPS Mail Innovations. Tracking is available here by using the recipient name or address.
• Your studio’s address is the return address on these orders; any invalid addresses will be delivered to your studio with postage due.
• This service has a delivery time that can take up to 14 days, therefore there is a waiting period of 14 days before a reprint can be done.
• Reprints will be done at 50% of the price of prints and the $5.95 or $12.00 shipping/packaging fee.
• You will be required to enter an address for all subjects on the order.
• The minimum order is $20.00 per entire order.

How does your Online Pre-Order Service work?

This service allows you to sell packages online prior to your photo shoot. It is fully integrated with Remote Suite Plus and can save you time when entering orders. Watch this video for a tutorial on Online Pre-Order. If you have any questions, email secore@millerslab.com to set up a help session.

• Miller's is currently offering this great service commission free.
• Stripe does charge a 2.9% + .30 cent fee of retail price to process the credit card order. The studio is responsible for this charge.
• This service does calculate and add sales tax to the ordered package at checkout, so there is no need to include tax in your package price.

Please note that due to Stripe's card processing policies, your funds will not be immediately available. According to their literature, the first payment may take seven days to process and subsequent payments should take two days. For more information regarding the schedule of payouts, please visit Stripe's web page that addresses this topic.

How do I set up a PNG logo?

Please read through this tutorial for instructions.

I typed in First Name and Last Name, but the Name did not print on my template. Why?

It is the Name prompt not the First Name/Last Name prompts that determines if it is printed on the template. First Name/Last Name does copy down to the Name field automatically. If it did not, you've changed or deleted the Name prompt.

What I received from the lab doesn't match the crop I applied.

Are you checking the items thumbnails over to the left? Those determine how a product is printed. We have an overall crop which applies a crop to all products in a sequence as quick crop method, but you always need to scan the thumbnail items to the left. If it doesn't look correct there, you can double click on a single product and adjust accordingly.

I've stopped an upload to add new frames, and now when I go back into Build, it won't let me add them. What can I do?

First delete the order in the Upload Manager so the order isn't sent to us twice. Go back to the page listing all your orders. Click on the order to highlight it and select "Recreate As New". Choose the most recent date, give the order a new name and click "Recreate". Finally click on "Refresh Order List"(lower left corner). Now you can edit and resubmit the newly created order.

Where do the fields First Name, Last Name and Other print?

Those three text fields are only printed on the envelopes should you select one of our Individual Packaging options.

Something is incorrect or missing from my order. What should I do?

You have the ability to check processed orders. Before you call the lab, go into the software and open the order by simply clicking on your order description in the list of orders. If the mistake was on our part, we will happily remedy the error. If the mistake is on your part, we ask that you resubmit as a new order.