Shipping & Turnaround
Rush Service / Turnaround Time
Our daily goal is to ship orders the same day received if received prior to 11:00 a.m. CST; however, things like retouching, artwork, and finishing services, for example, will add an extra day to the in-lab time. We deliver at least an average of 98 - 99% on time. Please note this is our goal, not our guarantee. Guarantees require our Rush Service.
Rush Service
To guarantee 24 hour printing service on an order there is a 100% cost increase. Please allow an extra day for things like retouching, artwork, and finishing services.
Shipping Information
CANADA
All orders are shipped at your expense by UPS (2-7 business days).
- Cost is $20 per order.
- Additional shipping charges apply for prints larger than 30x40.
- Additional brokerage, duty and tax fees apply and are collected by UPS from the receiver.
- Drop shipping is not available. Your client (the receiver of the package) would have to pay the duty/tax, which is based on our invoice amount. Therefore, to avoid this occurrence, drop shipping is not available.
- Saturday delivery is not available.
When possible, multiple orders in lab are batched together and shipped as soon as completed, but cannot be held up for incomplete orders that will likely ship at a later date.
UNITED STATES
All orders are shipped at our expense by UPS with next business day delivery by 4:30 p.m. to most U.S. commercial addresses and by 8:00 p.m. to residential areas and rural areas.
The following exceptions will apply:
- Prints and products sized at 24x36, 30x30 and 30x40 are shipped at our expense by UPS 2 Day with delivery by 4:30 p.m. in 2 business days to most areas.
- Wall Art products sized 24x48 are shipped at our expense by UPS Ground for commercial addresses or UPS Home Delivery for residential addresses.
- Prints and products larger than 30x40 are shipped at our expense by UPS 2 Day.
- Orders shipping to Alaska and Hawaii will take two business days in transit.
- Orders shipping to PO boxes will be sent via USPS and are subject to USPS delivery times.
When possible, multiple orders in lab are batched together and shipped as soon as completed, but cannot be held up for incomplete orders that will likely ship at a later date.
APO, FPO, and U.S. Territories
All orders are shipped at our expense by USPS Priority Mail. Deliveries are 10-14 days to most addresses.
The following exceptions will apply:
- Prints and products larger than 30x40 are shipped at your expense by UPS.
When possible, multiple orders in lab are batched together and shipped as soon as completed, but cannot be held up for incomplete orders that will likely ship at a later date.
Drop Shipping/Ship to My Client (does not count towards minimum order charge)
You have two options to ship directly to your clients.
- $6.00: Standard Drop Ship/Ship to My Client (2-5 days) – will ship via UPS Ground for commercial addresses or UPS Home Delivery for residential addresses
- $10.00: Expedited Drop Ship/Ship to My Client (overnight; 1 business day) – will ship via UPS Standard Overnight – available for print sizes up to 24x36
Drop ship/ship to my client information can easily be entered into any of our automated digital ordering programs. Prints only will be shipped to the drop ship/ship to my client address. For the once-in-a-great-while special job, we will ship film or manual entry print orders directly to your clients only if:
- You provide the complete shipping address and phone number. Street addresses are recommended for UPS next day delivery.
- Drop ship/ship to my client orders addressed to P.O. Boxes will be sent via USPS.
- You give specific instructions as to the disposition of the negatives and/or digital files and paperwork.
- The order is paid for before leaving the lab by your credit card or available credit. No COD drop ships.
- No studio invoice or pricing is included in the order shipped directly to your client.
Saturday Delivery
Saturday delivery is not available in all areas, so please check with UPS to verify service availability prior to requesting Saturday delivery on a particular order. The cost for Saturday Delivery is $20.00 per box shipped. Multi-parcel orders will incur additional per box charges. If you request Saturday delivery on multiple orders, we cannot guarantee the orders will ship in the same box. Standard shipping upcharges apply to orders sized larger than 30x40.
Shipments to Miller's
For returns or general shipments to our labs, please visit our Supplies page to order free Order Forms and UPS shipping labels. Please note: If you use our Overnight UPS mailing labels to make a shipment to Miller’s that is not related to a remake, such as an order for Manual Entry, your account will be charged a $7.00 inbound shipping fee. Ground shipping is available at no charge.
Which lab do I ship my orders to?
| Order Type | Lab |
|---|---|
| Film/Negatives | Pittsburg |
| CD/DVD of images (no ordering software used) | Pittsburg |
| CD/DVD from Remote Suite PLUS software | Sports & Events order | Pittsburg |
| CD/DVD from Schools order | Pittsburg |
| CD/DVD from Remote Suite PLUS software | Print Products order | Pittsburg |
| CD/DVD from Remote Suite PLUS software | Proofing order | Pittsburg |
| CD/DVD from Millers Designer Plus software | Albums & Books order | Columbia |
| CD/DVD from ROES software order | Pittsburg |
Boutique Packaging
Available for all non-framed prints 11×14" and below, press cards and specialty products, albums, and books. Orders will come in a light gray box with a dark gray grosgrain bow. Your prints come wrapped in tissue paper that adds another layer of protection. The interior of the box has a reinforced white finish. Your prints and other products will be shipped in a box or boxes sized to best protect your order. If your order requires multiple boxes, an additional $10 per box will be charged. When adding Boutique Packaging to large orders of Press Cards or Print orders with extra finishing options, as well as multiple copies of Albums or LayFlats, multiple boxes will be used with a $10 charge for each.