Ordering Policies
Minimum Order Requirements
There is a minimum charge of $20.00 for any order, including cancelled orders. Sending different orders of different categories in the same package does not eliminate a minimum order charge. Adding new prints to a remake does not eliminate a minimum charge.
Payment
To avoid your order being held, you must have a valid Credit Card on file with available funds.
Payment Options
Credit Card - Visa, Mastercard, Discover, and American Express are accepted. To pay with credit card, visit the My Account section of our website where you can add a primary and secondary card as backup.
Price Changes
All pricing is subject to change without notice. Changes are generally the result of a new product or service addition, or a current product or service price reduction. The most current pricing is always available on our website.
Remakes
Our work comes with 100% satisfaction guaranteed. In the event you are not happy with our work, simply return the unsatisfactory product and lab paperwork* to us within 30 days indicating the reason for the return and we will quickly redo the work at no cost to you. If you are ever in a position where this is not feasible, please contact our Customer Service team right away at 800-835-0603 and we will be happy to make other arrangements. In the event that our color corrections or digital retouching or artwork did not meet your needs, our very best opportunity to get it right the 2nd time is by having the prints in our possession.
*Lab Paperwork
With every completed order we deliver to you, you will find enclosed any original order forms, instructions, CDs/DVDs that you sent to us plus your copy of the lab invoice and any other documents generated upon receipt of your order. Your orders may travel through many hands or machines before they are delivered to you, and for the short time they are in the lab, for quality assurance, their route is well documented on this paperwork. Please keep these important papers at least until you and your clients are completely satisfied with our work.
Return Form
For returns or general shipments to our labs, please visit our Supplies page to order free Order Forms and UPS shipping labels.
Limit of Liability
Though every precaution is taken to insure the safety of your film, unfortunately even with the best operators and best machines, error is possible. Submitting any film, print, slide, or negative to this firm for processing, printing or other handling constitutes an agreement by you that any damages or loss by our company, subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance of the film, print, slide or negative is without other warranty or liability, and recovery for any other incidental or consequential damages is excluded. Dyes used in color materials, like other dyes, may, in time, change. If so, either through the manufacturer's guarantee or our own policy, we will reprint.