How long will it take for my order to ship?

Even during the busy season, most orders will ship within one business day of arriving at the lab and are delivered to you with FREE overnight shipping. While same-day shipping is our goal, we cannot guarantee it unless you request our rush option.

What is the daily cutoff for order entry?

The cutoff for order entry on a given day for Schools orders is 2:00 p.m. (Central).

I see a design you offer that I like but would like to customize it to fit my customer’s needs. Is this possible?

Yes, there is a onetime set up fee of $20. We will require an unflattened PSD to create the masks in our system. Please contact Customer Service if you wish to set up a custom template.

What is the Direct to Home Shipping Service?

The Direct to Home Shipping Service is available on School orders placed through RS+ Schools. With Direct to Home Shipping, you can send orders straight to a client’s home, eliminating the need to either personally deliver or mail out late orders to customers when they call after the orders have been delivered to the school. The service also eliminates the need for additional equipment and staffing at your studio, as well as the need to deal with a shipping service. In addition, Direct to Home Shipping allows reorders from multiple schools to be bundled together so that your studio can avoid minimum order charge fees.

The service costs $5.95 per subject, which includes the standard Schools windowed envelope, a sturdy mailer, and the cost of shipping. The minimum order is $20.00 per entire order.

Large Items:

• 10x13 Prints
• 8x10 Metal Display Prints
• Acrylic Blocks
• Ceramic Mugs
• Hinged Memory Mates
• Stand Ups
• Stand Up Dry Eraser Boards

To enable this option, check the “Mail prints directly to your customers” checkbox located on the start screen of RS+ Schools. The software will then require an address for each of the subjects entered. You are responsible for making sure you enter the correct address.

• This service is available for standard package, green screen, and package from proof orders only.
• These orders are sent out via UPS Mail Innovations. Tracking is available here by using the recipient name or address.
• Your studio's address is the return address on these orders; any invalid addresses will be delivered to your studio with postage due.
• Service items for these orders will be delivered to your studio address or to the Drop Ship address if applicable.
• This service has a delivery time that can take up to 14 days, therefore there is a waiting period of 14 days before a reprint can be done.
• Reprints will be done at 50% of the price of prints and the $5.95 shipping/packaging fee.
• You will be required to enter an address for all subjects on the order.
• There is a limit for the size of each students order that is equivalent to 15 8x10 prints.
• The minimum order is $20.00 per entire order.

How does your Online Pre-Order Service work?

This service allows you to sell packages online prior to your photo shoot. It is fully integrated with Remote Suite Plus and can save you time when entering orders. Watch this video for a tutorial on Online Pre-Order. If you have any questions, email secore@millerslab.com to set up a help session.

• Miller's is currently offering this great service commission free.
• Stripe does charge a 2.9% + .30 cent fee of retail price to process the credit card order. The studio is responsible for this charge.
• This service does calculate and add sales tax to the ordered package at checkout, so there is no need to include tax in your package price.

Please note that due to Stripe's card processing policies, your funds will not be immediately available. According to their literature, the first payment may take seven days to process and subsequent payments should take two days. For more information regarding the schedule of payouts, please visit Stripe's web page that addresses this topic.

How does your Green Screen Knockout Service work?

Give your clients a choice in background images in three easy steps:

1. Photograph students on a green screen background
2. Offer background choices to students
3. Miller's will replace the green screen background with selected background

How It Works:

• Knock out fee is 70¢ per image.
• All images must be green screen with consistent lighting and no wrinkles in the background.
• If images placed in order do not match test files consistency, a Miller's representative will call before processing the job; additional charges might apply.

Get Started By:

Emailing greenscreen@millerslab.com with the following info:

• Name
• Studio Name
• Miller's Account Number
• Phone Number
• Have you photographed using green screen before?
• How many schools do you plan on photographing with green screen?
• Approximately how many images?

A Customer Service rep will respond ASAP to help!

What is the difference between Individual Packaging and Individual Packaging with Trinkets?

When Individual Packaging is selected we will package most Print sizes while certain smaller trinket items such as Magnets will be returned with the order packaged separately. Selecting Individual Packaging with Trinkets requests we package the trinket items with the Prints in the same envelope. However, in both cases, there are products that will never arrive packaged. Larger Print sizes such as our 10x13 will be returned either packaged flat and taped to cardboard or in a tube. Also, larget items like Stand Up Dry Eraser Boards and Metal Display Prints will all be returned with the order packaged separately. Please contact our customer service department for more information.

How does importing data work in RS+?

Please read through this tutorial for help with importing data.

How does tethering work?

Please read through this tutorial for help with tethering.

How do I order service items?

Please visit this link for more information on ordering Composites, Charm Strips, Mug Books, Service Stickers, ID Cards and Yearbook/Admin CDs.

How do I order Proofing Envelopes or PVC ID using ready-made files?

In Sports & Events ROES there is a hidden area at the bottom of the splash page that will say "Schools Only". Scroll down and look for it in the bottom left side of the screen.

Go here to get to the products that will allow you to submit these files. Both product types allow selecting all images at once and drag and drop mechanics to get the order to us easily, but most importantly, automatically.

What is the Minimum Pose Charge?

The minimum order requirement per image file is 1 full 8x10 unit or equivalent, we will charge an additional 50¢ per image that does not meet this requirement. A good example of this, if you order only 1-5x7 from an image you will be charged 50¢ for that 5x7 print and an additional 50¢ as a Minimum Pose Charge (making the total cost per image a minimum of $1). The software order review will show the minimum pose charge quantity before you upload your order.