- What is E Surface, Metallic, and True Black & White paper?
- We use Kodak E-Surface Professional Grade photographic paper. Our Metallic paper is also a Kodak product and has a high contrast, high saturation, and high gloss metallic look. The True Black & White paper is produced by Ilford and is processed using black and white chemicals.
- What is the difference between Ambassador and Thrift?
- When selecting Ambassador, your images are individually color corrected by our experienced staff of color technicians for optimum print quality. Our Thrift service is available for those who prefer to handle their own color management.
- Do you offer die-cut on wallets? Is it an additional charge?
- Yes, wallet prints are die-cut, by default, at no additional charge. If you do not want us to die-cut your wallet order, please specify that in the software when placing your order.
- Do you offer back printing on prints? What does it include, and can I customize that information?
- Yes, we do back print all prints within certain printer limitations. It typically includes your file name, studio name, and copyright symbol. Unfortunately, back printing cannot be customized.
- Are there any discounts available for studio display prints?
- Yes, we offer a 25% studio sample discount on prints 16x20 and larger. Please contact Customer Service when placing your order, and they will apply the discount. Due to high production volumes, discounts are not available November 1 through December 30.
- What is the turnaround time?
- Typical turnaround time for print orders is 24 hours in lab. All orders are delivered free via FedEx next-business day shipping. Keep in mind that any additional services can add processing time to your order.
- What is the difference in 7 oz. and 10 oz. canvas?
- The 7oz. canvas has a more uniform pattern, comparable to linen. The 10oz. canvas is heavier with a deeper weave, suitable for larger prints.
- How is this process different from the Fine Art Canvas or Gallery Wraps?
- For canvas bonded prints, we take a photographic print and bond, or press, it into the canvas material using pressure and heat. For Fine Art Canvas and Gallery Wraps, the image is printed directly on the canvas using an inkjet printer.
- Why is the Finelinen texture more affordable than the Linen texture? What is the difference between them?
- Finelinen texture has a more uniform appearance than the Linen texture. When applying the Finelinen texture, we run the prints through a roller process. Our Linen texture is applied by pressing a premade plate into the print, making it a more labor intensive process.
- Do I have a choice on how the Brush Texture is applied?
- Yes, you can make requests from the following:
Random - An allover swirl stroke that covers the whole print. No contouring or following of the actual image. This is what will be applied if no preference is made known to us.
Normal - Random background. The subject (or main focus) of the image is followed using straight strokes.
Artistic - No random strokes. The entire print is followed. Background is followed, as well as the subject. - Do you offer "hand signing" of prints?
- Yes, we can hand sign your prints. Simply call Customer Service when you are ready to place your order.
